Forum > Problems Generating

I updated some of our members information, and then clicked on the "generate" button so it would incorporate my changes. When I clicked on "Generate" is started the process like normal, but has been hung up on the cover page and won't go any further. I let it sit for hours trying to finish, but it never did. I finally tried closing the web page and starting over, but it still says it is on the cover page. It has been weeks now, and I still can't get it to do any thing...any suggestions?

October 30, 2018 | Unregistered CommenterLanaye O

I"m having the exact same issue but it gets stuck on the Pastor's Letter.
Any answers yet?

October 30, 2018 | Unregistered CommenterMichelle Crum

I had the same problem, so, I called support and they were able to finish generating from their side..

October 31, 2018 | Unregistered CommenterPatty J.

We've had some problems with the PDF generation service the last two days and believe we "unstuck" everyone that had gotten stuck. If you are still not able to generate as expected, please choose "Contact us" from the Admin website and we'll get your directory unstuck. Sorry for the inconvenience! We are looking into what was causing the generation issues. Have a great day!

October 31, 2018 | Unregistered CommenterJody H.