Forum > issues with iphone 5C

One of my church members has been unable to load the directory with his iphone 5C. His email address in the directory is correct. Any suggestions?

Thanks!

August 3, 2018 | Unregistered CommenterPatty Hendrick

Hi Patty!

Have the member double check the password they are keying in is correct, (it is case sensitive). If they are receiving any type of error this will also will help us determine what the issue might be. If this doesn't resolve the issue, feel free to give us a call at 800.992.2144. Thank you!

August 6, 2018 | Unregistered CommenterJody H.